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Tuesday, September 4 • 2:00pm - 2:25pm
BazaarVoice - Scaling Customer Success to Deliver Maximum Value

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Delivering Net Revenue Growth and increased CSAT without relying on adding endless headcount is a common challenge for Customer Success groups and their companies.  Technology is a key factor, but how do you keep a 1 to 1 feel?  What are high return activities?  What *can* be delivered 1-to-many and what needs to remain one to one?

How should a CS team identify a workload balance and appropriate portfolio size?

A key reality is that delivery of Customer Success needs to be shared with other teams.

Speakers
avatar for James Russell

James Russell

Client Partner, BazaarVoice
James is a Customer Success Leader at Bazaarvoice where he manages a team who support over 300 customers across Europe. James has worked in a number of high growth B2B SaaS companies both pre and post IPO. He is currently taking his experience of working with high touch enterprise... Read More →

Tuesday September 4, 2018 2:00pm - 2:25pm BST
Tate Gallery
  Case Studies